2-1-1 VIRGINIA is the national abbreviated dialing code for free access
to health and human services information and referral (I&R). 2-1-1 is
an easy-to-remember and universally recognizable number that makes a
critical connection between individuals and families in need and the
appropriate community-based organizations and government agencies.
2-1-1 makes it possible for people in need to navigate the complex and
ever-growing maze of human services' agencies and programs by making
services easier to access.
No Wrong Door is designed to harness technology to stretch resources,
eliminate duplication of effort, and provide a system that enables
agencies to efficiently coordinate information, referral and case
management. No Wrong Door enables service providers to share resources
through a Web-based system to maximize both human and financial
resources. The system,
www.seniornavigator.org will serve as a one-stop
resource for both consumers and service providers, pre-qualify
individual eligibility for assistance, ensure that consumers actually
receive the help they need, track progress, measure results, and
identify gaps in services based on need.
Are 2-1-1 VIRGINIA and No Wrong Door the same?
No, these initiatives are different and each plays an important role in
Virginia's larger health and human services system. 2-1-1 VIRGINIA and
No Wrong Door work together, at the statewide and local levels, to
ensure that any individual needing information about long-term living in
Virginia finds it. Both work together to create, deliver, and maintain a
high quality information and referral and assistance system for
Virginia. By cooperating with one another, and many other partners,
accurate information and referral/assistance will be available to all
Virginians no matter where they live.
Here's how No Wrong Door and 2-1-1 VIRGINIA are alike:
* Both provide information and referral services that are free and
confidential.
* Both collect individual information about health or human
services needs.
* Both maintain extensive resource directory listings of available
resources at the local and state levels.
* Both are successful nationwide initiatives designed to
complement, not duplicate, each other.
Here's how 2-1-1 VIRGINIA and No Wrong Door are different:
* 2-1-1 Virginia provides information and referral to people on
the full range of health and human services. This is sometimes called
"cradle-to-grave" information and referral. No Wrong Door specializes in
serving seniors and people with disabilities with an emphasis on
promoting independent living in the community.
* While 2-1-1 VIRGINIA does provide assistance to those needing
information on resources and will advocate on behalf of those in need
when appropriate, 2-1-1 VIRGINIA relies on specialized services, such as
No Wrong Door, where such services exist, to provide additional,
detailed assistance, and advocacy.
* While 2-1-1 provides public education about the availability of
community resources, No Wrong Door provides public education about long
term support options.
* No Wrong Door will include a significant service component that
extends beyond information referral and includes: Long-term support
options counseling and planning, benefits counseling, employment options
counseling, crisis intervention, access, eligibility screening,
assistance in accessing private pay services, comprehensive assessment,
programmatic eligibility determination, Medicaid financial eligibility
determination, one-stop access to all public long-term support services
(Medicaid, OAA, other publicly funded services).
Do 2-1-1 VIRGINIA and No Wrong Door work together in the areas that
their services overlap?
Absolutely. No single provider, or service, can be there to answer every
question, every time. With a strong partnership, 2-1-1 VIRGINIA and No
Wrong Door provide better services to more people. Right now, No Wrong
Door is just beginning to pilot this concept in three Virginia regions:
Greater Richmond, Central Shenandoah, and the Peninsula. 2-1-1 VIRGINIA
is accessible in each of these pilot regions. Some ways both
initiatives can work together include:
* Identifying joint marketing and outreach opportunities
* Cross-training 2-1-1 VIRGINIA and No Wrong Door staff so that
consumers are directed to the best match
* Possibly extending phone coverage of No Wrong Door to 24/7, by
implementing local agreements with 2-1-1
* Developing call protocol with 2-1-1 VIRGINIA that directs
seniors and people with disabilities to No Wrong Door
* Implementing secure, client data-sharing agreements and protocol
so that services are seamless from phone call to follow-up
* Implementing agreements and protocol around provider data
sharing and integrity so that both resource databases are consistent and
accurate and duplication of effort is minimized
Where can I learn more?
To learn more about 2-1-1 VIRGINIA contact:
Denny Huff
2-1-1 VIRGINIA Coordinator
Council of Community Services
PO Box 598
Roanoke, VA 24004
(540) 985-0131, ext. 215
E-mail:
dennyh@councilofcommunityservices.org
To learn more about No Wrong Door contact:
Molly Huffstetler
Virginia Department for the Aging
1610 Forest Avenue, Suite 100
Richmond, VA 23229
Phone: (804) 662-9153
Tim Catherman
Virginia Department for the Aging
1610 Forest Avenue, Suite 100
Richmond, VA 23229
1-800-552-3402 (Nationwide Voice/TTY)
(804) 662-9309
E-mail:
Tim.Catherman@vda.virginia.gov
http://www.vda.virginia.gov/ Virginia Department for the Aging